Veterans' Services was started as a means of maintaining the dignity of the veteran. The Commonwealth felt that veterans needing assistance should not have to depend on welfare for assistance.
All VSOs assist veterans in dealing with the federal Veterans' Administration in filing claims and appeals, applying for VA Health Care, and Death Benefits. Other federal VA benefits include education, job training, employment training and re-education, and non-service pensions.
Seventy-five percent of all benefits disbursed by the VSO are reimbursed by the Commonwealth. Flags placed on veterans’ graves at Memorial Day are also reimbursed at that rate.
Benefits under Chapter 115 are regulated by the veterans' income and assets, the standards regularly change with the cost of living. Any veteran or widow may file an application for benefits. A veteran’s DD 214 is the primary required document. If a veteran has lost or misplaced their DD 214, the VSO must assist in requesting a replacement.
Applications are also available to apply for lost medals, obtaining veterans license plates, burial expenses, GI Bill benefits, home loan certificates, etc.